Refund policy

Effective: 29 September 2026 | Seller: MARV Consumer LLP ("KNOC", "we", "us") | GSTIN: 36ACIFM4255B1ZE

1. Nature of goods. KNOC products are packaged food products. For reasons of food safety, hygiene and tamper-evidence, we do not accept returns or exchanges of opened, used or partially consumed products, or products not in their original sealed packaging, except as stated in clause 2.

2. Damaged, defective, expired or incorrect products. If you receive a product that is damaged in transit, defective, past its expiry date, tampered with, or different from what you ordered:

• notify us at help@getknoc.in within 48 hours of delivery;
• include your order number and clear photographs or a video of the product, the packaging and the shipping label (an unboxing video is helpful, not mandatory);
• we may ask for further information to verify the claim.

On verification, we will, at your choice and subject to stock, send a replacement at no cost or refund the full amount paid, including shipping. We bear the reverse pickup cost in such cases.

3. Change of mind. Unopened, sealed products in original condition may be returned within 7 days of delivery on request at help@getknoc.in. Return shipping is at the customer's cost. We will refund the product price on receipt and inspection. Original shipping charges are non-refundable in this case.

4. Cancellation. Orders may be cancelled before dispatch by emailing help@getknoc.in. Once an order is dispatched, it cannot be cancelled and clause 2 or 3 applies. Where we cancel an order (for example due to stock unavailability, pricing error, unserviceable pincode or suspected fraud), you will receive a full refund.

5. Refund method and timing. Approved refunds are issued to the original payment method only, within 5-7 business days of approval. The time taken to reflect in your account depends on your bank or payment provider. We do not issue cash refunds.

6. Failed or duplicate payments. If money was debited but no order was confirmed, the amount is automatically reversed by the payment provider, usually within 5-7 business days. If it is not, email us your transaction reference.

7. Non-returnable cases. We cannot accept claims for: products opened or used; damage caused after delivery; dissatisfaction with taste (individual sweetness perception varies); claims reported after the periods above; or products purchased from third-party sellers or marketplaces (contact them directly).

8. Consumer rights. Nothing in this policy limits your rights under the Consumer Protection Act, 2019 or any other applicable law.

9. Contact. help@getknoc.in. Unresolved complaints may be escalated to our Grievance Officer (see our Terms of Service).