Shipping policy

Effective: 29 September 2026 | Seller: MARV Consumer LLP

1. Serviceability. We ship across India to pincodes serviced by our courier partners. Serviceability is checked at checkout. We do not currently ship outside India.

2. Processing time. Orders are dispatched within 1-2 business days of successful payment (Monday-Saturday, excluding public holidays). Orders placed after business hours or on holidays are processed on the next business day.

3. Delivery time. Estimated delivery is 3-7 business days from dispatch, depending on your location. Remote and out-of-coverage areas may take longer. Estimates are indicative, not guaranteed.

4. Shipping charges. A flat fee of ₹20 per order applies unless stated otherwise at checkout. Any change will be shown before you pay.

5. Tracking. A tracking link is sent by email once your order ships. Deliveries are made through independent logistics partners engaged through Shiprocket.

6. Delivery attempts. Couriers generally make multiple attempts. If delivery fails due to an incorrect or incomplete address, an unreachable phone number or refusal to accept, the order may be returned to us. In that case we may re-ship at your cost or refund the product price, less the shipping cost.

7. Address accuracy. You are responsible for providing a complete and accurate address and a reachable phone number. Address changes are possible only before dispatch. Email help@getknoc.in.

8. Risk and title. Title and risk pass to you on delivery to the address you provided. Please inspect the package on receipt. If the outer packaging is visibly tampered with or damaged, record a video while opening it and follow our Refund Policy.

9. Delays. We are not liable for delays caused by events beyond our reasonable control, including weather, strikes, public health orders, courier network disruption or government action. If your order has not arrived within 10 business days, contact help@getknoc.in.

10. Contact. help@getknoc.in